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Table 5: Staffing and Utilization

Massachusetts Data

X

37 Awardees

Line Personnel by Major Service Category FTEs (a) Clinic Visits (b) Virtual Visits (b2) Patients (c)
1. Family Physicians 264.90 441,653 59,000
2. General Practitioners 1.94 3,322 156
3. Internists 148.13 284,117 60,872
4. Obstetrician/Gynecologists 33.35 54,572 4,396
5. Pediatricians 77.45 169,606 14,634
7. Other Specialty Physicians 19.09 45,419 2,364
8. Total Physicians (Lines 1–7) 544.86 998,689 141,422
9a. Nurse Practitioners 535.44 893,993 139,364
9b. Physician Assistants 90.44 184,065 23,628
10. Certified Nurse Midwives 25.08 37,580 1,393
10a. Total NPs, PAs, and CNMs (Lines 9a–10) 650.96 1,115,638 164,385
11. Nurses 992.70 161,117 34,883
12. Other Medical Personnel 1,086.94
13. Laboratory Personnel 48.37
14. X-ray Personnel 31.06
15. Total Medical Care Services (Lines 8 + 10a– 14) 3,354.89 2,275,444 340,690 774,168
16. Dentists 218.24 415,782 8,505
17. Dental Hygienists 81.10 89,076 27
17a. Dental Therapists 0.00 0 0
18. Other Dental Personnel 379.33
19. Total Dental Services (Lines 16–18) 678.67 504,858 8,532 178,443
20a. Psychiatrists 33.29 18,015 30,122
20a1. Licensed Clinical Psychologists 19.33 7,438 9,493
20a2. Licensed Clinical Social Workers 222.78 87,484 90,825
20b. Other Licensed Mental Health Providers 193.66 78,578 111,484
20c. Other Mental Health Personnel 112.47 44,480 28,017
20. Total Mental Health Services (Lines 20a-c) 581.53 235,995 269,941 71,862
21. Substance Use Disorder Services 164.45 59,057 23,081 13,531
22. Other Professional Services 51.95 32,949 18,675 26,741
a. Audiologist
b. Chiropractors
c. Community and Behavioral Health Aides/Practitioners (CHA/Ps and BHA/Ps)
d. Podiatrists
e. Registered Dieticians, including Dieticians and Nutritionists
f. Therapists, including Massage, Occupational, Physical, Respiratory, and Speech Therapists and Speech Pathologists
g. Traditional Medicine Providers, including Acupuncturists and Naturopaths
h. Other Professional Services - NOT LISTED
22a. Ophthalmologists 0.14 639 0
22b. Optometrists 59.12 138,278 276
22c. Other Vision Care Personnel 84.18
22d. Total Vision Services (Lines 22a–c) 143.44 138,917 276 109,497
23a. Pharmacists 126.78
23b. Clinical Pharmacists 31.28
23c. Pharmacy Technicians 156.83
23d. Other Pharmacy Personnel 125.28
23. Pharmacy Personnel (Lines 23a–d) 440.17
24. Case Managers 439.38 83,970 13,603
25. Health Education Specialists 92.90 19,336 13,440
26. Outreach Workers 83.51
27. Transportation Personnel 54.42
27a. Eligibility Assistance Workers 219.90
27b. Interpretation Personnel 144.93
27c. Community Health Workers 165.99
28. Other Patient Support Services ** 5.61
29. Total Patient Support Services (Lines 24–28) ** 1,206.64 103,306 27,043 53,888
29a. Other Programs and Services 965.54
29b. Quality Improvement Personnel 138.34
30a. Management and Support Personnel 1,025.64
30b. Fiscal and Billing Personnel 418.85
30c. IT Personnel 222.52
31. Facility Personnel 261.88
32. Patient Support Personnel 1,449.25
33. Total Facility and Non-Clinical Support Personnel (Lines 30a-32) 3,378.14
34. Grand Total (Lines 15+19+20+21+22+22d+23+29+29a+29b+33) 11,103.76 3,350,526 688,238
Line Personnel by Major Service Category FTEs Clinic Visits Virtual Visits
% Group % Total % Group % Total % Group % Total
1. Family Physicians 7.90% 2.39% 19.41% 13.18% 17.32% 8.57%
2. General Practitioners 0.06% 0.02% 0.15% 0.10% 0.05% 0.02%
3. Internists 4.42% 1.33% 12.49% 8.48% 17.87% 8.84%
4. Obstetrician/Gynecologists 0.99% 0.30% 2.40% 1.63% 1.29% 0.64%
5. Pediatricians 2.31% 0.70% 7.45% 5.06% 4.30% 2.13%
7. Other Specialty Physicians 0.57% 0.17% 2.00% 1.36% 0.69% 0.34%
8. Total Physicians (Lines 1–7) 16.24% 4.91% 43.89% 29.81% 41.51% 20.55%
9a. Nurse Practitioners 15.96% 4.82% 39.29% 26.68% 40.91% 20.25%
9b. Physician Assistants 2.70% 0.81% 8.09% 5.49% 6.94% 3.43%
10. Certified Nurse Midwives 0.75% 0.23% 1.65% 1.12% 0.41% 0.20%
10a. Total NPs, PAs, and CNMs (Lines 9a–10) 19.40% 5.86% 49.03% 33.30% 48.25% 23.88%
11. Nurses 29.59% 8.94% 7.08% 4.81% 10.24% 5.07%
12. Other Medical Personnel 32.40% 9.79%
13. Laboratory Personnel 1.44% 0.44%
14. X-ray Personnel 0.93% 0.28%
15. Total Medical Care Services (Lines 8 + 10a– 14) 100.00% 30.21% 100.00% 67.91% 100.00% 49.50%
16. Dentists 32.16% 1.97% 82.36% 12.41% 99.68% 1.24%
17. Dental Hygienists 11.95% 0.73% 17.64% 2.66% 0.32% 0.00%
17a. Dental Therapists 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
18. Other Dental Personnel 55.89% 3.42%
19. Total Dental Services (Lines 16–18) 100.00% 6.11% 100.00% 15.07% 100.00% 1.24%
20a. Psychiatrists 5.72% 0.30% 7.63% 0.54% 11.16% 4.38%
20a1. Licensed Clinical Psychologists 3.32% 0.17% 3.15% 0.22% 3.52% 1.38%
20a2. Licensed Clinical Social Workers 38.31% 2.01% 37.07% 2.61% 33.65% 13.20%
20b. Other Licensed Mental Health Providers 33.30% 1.74% 33.30% 2.35% 41.30% 16.20%
20c. Other Mental Health Personnel 19.34% 1.01% 18.85% 1.33% 10.38% 4.07%
20. Total Mental Health Services (Lines 20a-c) 100.00% 5.24% 100.00% 7.04% 100.00% 39.22%
21. Substance Use Disorder Services 100.00% 1.48% 100.00% 1.76% 100.00% 3.35%
22. Other Professional Services 100.00% 0.47% 100.00% 0.98% 100.00% 2.71%
22a. Ophthalmologists 0.10% 0.00% 0.46% 0.02% 0.00% 0.00%
22b. Optometrists 41.22% 0.53% 99.54% 4.13% 100.00% 0.04%
22c. Other Vision Care Personnel 58.69% 0.76%
22d. Total Vision Services (Lines 22a–c) 100.00% 1.29% 100.00% 4.15% 100.00% 0.04%
23a. Pharmacists 28.80% 1.14%
23b. Clinical Pharmacists 7.11% 0.28%
23c. Pharmacy Technicians 35.63% 1.41%
23d. Other Pharmacy Personnel 28.46% 1.13%
23. Pharmacy Personnel (Lines 23a–d) 100.00% 3.96%
24. Case Managers 36.41% 3.96% 81.28% 2.51% 50.30% 1.98%
25. Health Education Specialists 7.70% 0.84% 18.72% 0.58% 49.70% 1.95%
26. Outreach Workers 6.92% 0.75%
27. Transportation Personnel 4.51% 0.49%
27a. Eligibility Assistance Workers 18.22% 1.98%
27b. Interpretation Personnel 12.01% 1.31%
27c. Community Health Workers 13.76% 1.49%
28. Other Patient Support Services ** 0.46% 0.05%
29. Total Patient Support Services (Lines 24–28) ** 100.00% 10.87% 100.00% 3.08% 100.00% 3.93%
29a. Other Programs and Services 100.00% 8.70%
29b. Quality Improvement Personnel 100.00% 1.25%
30a. Management and Support Personnel 9.24%
30b. Fiscal and Billing Personnel 3.77%
30c. IT Personnel 2.00%
31. Facility Personnel 2.36%
32. Patient Support Personnel 13.05%
33. Total Facility and Non-Clinical Support Personnel (Lines 30a-32) 100.00% 30.42%
34. Grand Total (Lines 15+19+20+21+22+22d+23+29+29a+29b+33) 100.00% 100.00% 100.00%

Footnotes

'-' Data cannot be calculated or has been suppressed for confidentiality purposes.

'**' Patient Support Services are listed as Enabling Services in the 2025 UDS Manual.

Cells that are shaded blue represent data that was not reported or null values.

View Detailed UDS Footnotes

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